Platform Development & Identity Management at ITSG | SITS

Initial Situation & Client Profile

How does a central IT service provider succeed in making digitalization within the German healthcare system secure, efficient and future-proof?

The Informationstechnische Servicestelle der gesetzlichen Krankenversicherung GmbH (ITSG) is a key player in the digitalization of the German healthcare system. As an IT service provider for social insurance institutions, health insurance funds, service providers and their partners, ITSG develops solutions that simplify and secure electronic data exchange.
Our success story shows how ITSG, together with SITS, has established a highly secure and scalable platform for its Trust Center that meets the increasing security and compliance requirements in the healthcare sector.

Client: ITSG GmbH

Industry: IT services for the healthcare sector

Our Services: Development and optimization of the Trust Center platform, integration of PostIdent, operation & support, scalability for future requirements

Project by the Numbers
Success factors at a glance:
+5
years of continuous development
99
%
of all releases delivered on time & tested
50000
certificates
1
stable central system

The Challenge

Focus on regulation and security
In the wake of growing regulatory requirements and increasing security needs, ITSG was faced with the task of further developing its existing platforms and establishing new services. A particular focus was the introduction of a Trust Center registration portal, which enables the identification and authentication of participants in data exchange within the healthcare and social services sector.

The central question: How can we create a secure, scalable and future-proof platform that meets all compliance requirements and satisfies the high demands of the healthcare sector?

Solution Approach & Strategy

 
 
 
 
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3
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Requirements Check
Comprehensive analysis of the technical and regulatory requirements for the trust center
 
Platform Development
Technical and functional development of the web platform in close cooperation with the ITSG
 
Secure Registration
Integration of a PostIdent service for secure and automated identity verification and seamless integration into downstream processes
 
Platform Scaling
Long-term operation, support and continuous further development of the platform to ensure scalability and compliance

Implementation

From concept to a highly available platform
Together with SITS, the Trust Center's web platform was developed technically and functionally as well as continuously optimized. The integration of the PostIdent service enables secure and automated identity verification.

Thanks to the close cooperation, all regulatory requirements from the technical guidelines of the BSI were met.

The platform is scalable, highly available and will be reliably operated and further developed over several years.

„With the new platform, we were able to establish a robust and reliable registration process that fully meets the current security and compliance requirements. The collaboration was always solution-oriented and characterized by a deep understanding of the complex requirements and special features of the healthcare sector.“
– Thomas Schmidt, Product Management Trust Center

The Result

Efficient processes and maximum security
The ITSG now benefits from a robust, secure and automated platform that significantly simplifies and accelerates the certificate process.
The registration process is reliable, traceability and security have been increased and all relevant standards are fully complied with.
The positive feedback from management and specialist departments confirms the joint success of the solution..
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