{"id":34319,"date":"2026-08-06T12:24:31","date_gmt":"2026-08-06T10:24:31","guid":{"rendered":"https:\/\/sits.com\/?post_type=cases-cpt&p=34319"},"modified":"2026-08-06T14:46:02","modified_gmt":"2026-08-06T12:46:02","slug":"identity-access-management-municipality-of-rotterdam","status":"publish","type":"cases-cpt","link":"https:\/\/sits.com\/en\/customer-stories\/identity-access-management-municipality-of-rotterdam\/","title":{"rendered":"Identity & Access Management in the Municipality of Rotterdam"},"content":{"rendered":"

[vc_row custom_background_transition=\"gradient-up-transition\" full_width=\"stretch_row_content_no_spaces\" el_id=\"header\"][vc_column]

\n\n \n
\n
\n
\n \"\" <\/div>\n
<\/div>\n <\/div>\n\n
\n
\n \"\" <\/div>\n
\n With SITS to a secure foundation for digital public services \n <\/div>\n

\n Identity & Access Management in the Municipality of Rotterdam \n <\/h1>\n \n
\n <\/div>\n <\/div>\n\n <\/div>\n \n \n \n \n \n\n<\/div>\n\n[\/vc_column][\/vc_row][vc_row custom_background_class=\"gradient-central\"][vc_column]
<\/div>\n
\n
\n
\n

\n Initial Situation & Client Profile <\/h2>\n <\/div>\n
\n <\/div>\n
\n How can one of the most digital public administrations in the Netherlands provide secure, reliable and scalable access for employees, citizens and businesses?<\/p>\n

Gemeente Rotterdam<\/strong> is rapidly developing into one of the most digital public administrations in the Netherlands. Behind this development lies a complex identity challenge: digital services only work reliably when it is clear who a person is, which rights they need and what they are allowed to access. For the municipality, this applies not only to employees and external users, but also to citizens and businesses using digital public services.<\/p>\n

With around 675,000 residents<\/strong>, 150,000 businesses<\/strong>, 18,000 employees<\/strong> and approximately 1.5 million machine identities<\/strong> from laptops, phones and other devices, identity management at the municipality of Rotterdam is a task with significant organizational and technical complexity.<\/p>\n

Our Success Story shows how Rotterdam, together with SITS, is creating the foundation for structured, secure and future ready Identity & Access Management. <\/div>\n <\/div>\n

\n
\n \"Gemeente <\/div>\n<\/div>\n<\/div>[vc_column_text]Customer: <\/strong>Municipality of Rotterdam<\/p>\n

Industry:<\/strong> Public Administration<\/p>\n

Our Services: <\/strong>Implementation of CyberArk for PAM and SailPoint for IAM, technical integration, stakeholder management, support with requirements & change management[\/vc_column_text]

<\/div>\n[\/vc_column][\/vc_row][vc_row custom_background_class=\"gradient-up\"][vc_column]
\n
\n
\n The Project in Numbers <\/div>\n
\n Identity management at scale: <\/div>\n <\/div>\n
\n\n
\n
\n
\n 675000 <\/div>\n
\n <\/div>\n <\/div>\n
\n residents <\/div>\n \n <\/div>\n
\n
\n
\n 150000 <\/div>\n
\n <\/div>\n <\/div>\n
\n businesses <\/div>\n \n <\/div>\n
\n
\n
\n 18000 <\/div>\n
\n <\/div>\n <\/div>\n
\n employees <\/div>\n \n <\/div>\n
\n
\n
\n 1000 <\/div>\n
\n + <\/div>\n <\/div>\n
\n applications planned for long term integration <\/div>\n \n <\/div>\n \n <\/div>\n\n\n<\/div>\n\n
<\/div>\n[\/vc_column][\/vc_row][vc_row custom_background_class=\"gradient-down\"][vc_column]
<\/div>\n
\n
\n
\n

\n The Challenge <\/h2>\n <\/div>\n
\n Many identities, many permissions, many dependencies <\/div>\n
\n The digital administration of the municipality of Rotterdam depends directly on identities being managed reliably and access rights being controlled effectively. This challenge becomes particularly demanding due to the size and diversity of the organization.<\/p>\n

In addition to employees and external users, citizens, businesses and many machine identities must also be taken into account. Identifying these identities and managing permissions and responsibilities therefore became a complex task.<\/p>\n

Rotterdam wanted to make targeted progress in both Privileged Access Management and Identity & Access Management. For PAM, the municipality selected CyberArk, while SailPoint was chosen for IAM.<\/p>\n

However, a previous implementation approach with an international consultancy did not progress as smoothly as expected, leading Rotterdam to bring in SITS as a new partner.<\/p>\n

The central question: How can PAM and IAM be implemented in a large public administration in a way that truly brings together technology, business departments and operational teams?<\/strong> <\/div>\n <\/div>\n

\n
\n \"\" <\/div>\n<\/div>\n<\/div>
<\/div>\n[\/vc_column][\/vc_row][vc_row][vc_column]
\n
\n
\n

Solution Approach & Strategy<\/h2>\n
<\/div>\n <\/div>\n
\n
\n
\n
\n
<\/div>\n\n
 <\/div>\n \n \n <\/div>\n
\n
<\/div>\n\n
 <\/div>\n \n \n <\/div>\n
\n
<\/div>\n\n
 <\/div>\n \n \n <\/div>\n
\n
<\/div>\n\n
 <\/div>\n \n \n <\/div>\n
\n
1<\/div>\n <\/div>\n
\n
2<\/div>\n <\/div>\n
\n
3<\/div>\n <\/div>\n
\n
4<\/div>\n <\/div>\n
\n
<\/div>\n
<\/div>\n <\/div>\n <\/div>\n <\/div>\n
\n
<\/div>\n
<\/div>\n <\/div>\n <\/div>\n
\n
\n
 <\/div>\n
PAM Foundation<\/div>\n
Implementation of CyberArk for PAM and close collaboration with the operational organization to ensure the solution could be adopted quickly<\/div>\n <\/div>\n
\n
 <\/div>\n
IAM Enablement<\/div>\n
Introduction of SailPoint as an IAM solution for the automated management of digital identities, access rights and conditions across the organization<\/div>\n <\/div>\n
\n
 <\/div>\n
HR Integration<\/div>\n
Integration of the HR system as the first key connection to enable the structured assignment of roles, employment status and required access rights<\/div>\n <\/div>\n
\n
 <\/div>\n
Business Involvement<\/div>\n
Engagement of business stakeholders, gathering requirements and supporting the change process before connecting additional systems<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n
<\/div>\n
\n
\n
\n

\n Implementation <\/h2>\n <\/div>\n
\n Managing identities in a structured way <\/div>\n
\n The collaboration began with the implementation of CyberArk<\/strong> for Privileged Access Management. Thanks to close coordination between the teams, the solution was quickly put into use.<\/p>\n

The next step was the implementation of SailPoint<\/strong> as the central IAM platform. The focus was on automating permissions and managing digital identities.<\/p>\n

One of the first milestones was the integration of the HR system<\/strong>. This created a reliable basis for managing roles, responsibilities and access rights. Additional applications were then connected. Around 20 systems have already been integrated, with the long term objective of connecting more than 1.000 applications.<\/p>\n

Alongside the technical implementation, business involvement played a central role. Requirements were gathered, processes were reviewed and the conditions for a successful rollout were established.<\/p>\n

SITS supports the project as a partner that brings specialist expertise and works closely with the municipality\u2019s teams to drive ongoing development. <\/div>\n <\/div>\n

\n
\n \"\" <\/div>\n<\/div>\n<\/div>[\/vc_column][\/vc_row][vc_row custom_background_class=\"gradient-up\"][vc_column]
<\/div>\n
\n
\n\n
\u201eIt became a success because SITS immediately connected with the operations organization. There were no management layers or language barriers; you speak directly and in your own language with the people who do the work. That makes everything easier. From day one, we worked together smoothly. As a result, trust among our people grew very quickly.\u201c<\/p>\n

- Stefan van Ingen, Product Manager Identity & Access Management, Gemeente Rotterdam<\/div> \n \n <\/div>\n<\/div>

<\/div>\n[\/vc_column][\/vc_row][vc_row custom_background_class=\"gradient-down\"][vc_column]
\n
\n
\n

\n The Result <\/h2>\n <\/div>\n
\n Digital identities as a reliable foundation: <\/div>\n
\n With CyberArk and SailPoint, Gemeente Rotterdam is building a central foundation for secure digital services. CyberArk was quickly put into production, while SailPoint continues to be expanded and is already connected to the HR system as well as additional applications.<\/p>\n

The collaboration<\/strong> between Rotterdam and SITS is built on direct communication, openness<\/strong> and mutual trust<\/strong>.<\/p>\n

At the same time, the project demonstrates the importance of combining technical expertise with organizational understanding. The municipality knows its own processes, while SITS contributes specialist expertise in IAM and PAM.<\/p>\n

The successful collaboration creates strong foundations for continuing the development of IAM and PAM initiatives together in the years ahead. <\/div>\n <\/div>\n

\n
\n \"\" <\/div>\n<\/div>\n<\/div>
<\/div>\n[\/vc_column][\/vc_row][vc_row][vc_column]
\n
\n
<\/div>\n \"\"\n <\/div>\n
\n
Secure your digital identities<\/div>\n
<\/p>\n

Would you like to build Identity & Access Management in a structured way, manage access rights reliably and securely advance your digital organization?<\/p>\n

Our experts support you from requirements gathering and implementation through to the successful involvement of your business departments.<\/p>\n

<\/div>\n

<\/div>\n\n
\n
\n \n Get expert advice today <\/a>\n
<\/div>\n <\/div> \n <\/div>\n <\/div>\n<\/div>
<\/div>\n[\/vc_column][\/vc_row][vc_row][vc_column]\n
\n
\n
\n How we protect companies <\/div>\n
\n Every success begins with trust. Discover how we make digital security a reality in real projects. <\/div>\n
\n <\/div>\n<\/div>\n\n
\n
\n
\n \n <\/div>\n
\n \n <\/div>\n <\/div>\n<\/div>\n\n
\n\n \n
\n \"\" <\/div>\n
\n <\/div>\n \n
\n
\n
\n
\n
\n <\/div>\n <\/div>\n
\n How dena future-proofed its IT infrastructure <\/div>\n
\n Learn more <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/a>\n \n
\n \"\" <\/div>\n
\n <\/div>\n \n
\n
\n
\n
\n
\n <\/div>\n <\/div>\n
\n Identity & Access Management in the Municipality of Rotterdam <\/div>\n
\n Learn more <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/a>\n \n
\n \"\" <\/div>\n
\n <\/div>\n \n
\n
\n
\n
\n
\n <\/div>\n <\/div>\n
\n NIS-2 Implementation in the County of Goslar <\/div>\n
\n Learn more <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/a>\n \n
\n \"\" <\/div>\n
\n <\/div>\n \n
\n
\n
\n
\n
\n <\/div>\n <\/div>\n
\n Security Operations Center for the digital travel industry at Sunweb <\/div>\n
\n Learn more <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/a>\n \n
\n \"\" <\/div>\n
\n <\/div>\n \n
\n
\n
\n
\n
\n <\/div>\n <\/div>\n
\n Cyber Defence for the international infrastructure industry at Ramudden <\/div>\n
\n Learn more <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/a>\n \n
\n \"Use <\/div>\n
\n <\/div>\n \n
\n
\n
\n
\n
\n <\/div>\n <\/div>\n
\n Platform Development and Identity Management at ITSG <\/div>\n
\n Learn more <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/a>\n \n
\n \"\" <\/div>\n
\n <\/div>\n \n
\n
\n
\n
\n
\n <\/div>\n <\/div>\n
\n LeasePlan counts on modern IAM Solutions <\/div>\n
\n Learn more <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/a>\n \n
\n \"\" <\/div>\n
\n <\/div>\n \n
\n
\n
\n
\n
\n <\/div>\n <\/div>\n
\n Data protection management rebuilt at finstreet <\/div>\n
\n Learn more <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/a>\n \n
\n \"\" <\/div>\n
\n <\/div>\n \n
\n
\n
\n
\n
\n <\/div>\n <\/div>\n
\n TISAX recertification in record time <\/div>\n
\n Learn more <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/a>\n \n
\n \"\" <\/div>\n
\n <\/div>\n \n
\n
\n
\n
\n
\n <\/div>\n <\/div>\n
\n Efficient access control: Utrecht relies on SITS|Traxion <\/div>\n
\n Learn more <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/a>\n \n
\n \"\" <\/div>\n
\n <\/div>\n \n
\n
\n
\n
\n
\n <\/div>\n <\/div>\n
\n Global Identity Governance at Randstad <\/div>\n
\n Learn more <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/a>\n <\/div>\n
\n
\n <\/span>\n <\/div>\n<\/div>\n<\/div>[\/vc_column][\/vc_row][vc_row custom_background_class=\"gradient-central\" el_id=\"contact\"][vc_column]
<\/div>\n\n
\n
\n
\n Get in touch now <\/div>\n
\n Find out how we can protect your company too <\/div>\n
\n