{"id":31243,"date":"2026-04-08T10:53:55","date_gmt":"2026-04-08T08:53:55","guid":{"rendered":"https:\/\/sits.com\/?post_type=cases-cpt&p=31243"},"modified":"2026-04-08T14:12:20","modified_gmt":"2026-04-08T12:12:20","slug":"platform-development-and-identity-management-at-itsg","status":"publish","type":"cases-cpt","link":"https:\/\/sits.com\/en\/customer-stories\/platform-development-and-identity-management-at-itsg\/","title":{"rendered":"Platform Development and Identity Management at ITSG"},"content":{"rendered":"

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\n Together with SITS: Focus on innovation and compliance \n <\/div>\n

\n Platform Development and Identity Management at ITSG \n <\/h1>\n \n
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\n Initial Situation & Client Profile <\/h2>\n <\/div>\n
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\n How does a central IT service provider succeed in making digitalization within the German healthcare system secure, efficient and future-proof?<\/strong><\/p>\n

The Informationstechnische Servicestelle der gesetzlichen Krankenversicherung GmbH<\/strong> (ITSG) is a key player in the digitalization of the German healthcare system. As an IT service provider for social insurance institutions, health insurance funds, service providers and their partners, ITSG develops solutions that simplify and secure electronic data exchange.
\nOur success story shows how ITSG, together with SITS, has established a highly secure and scalable platform for its Trust Center that meets the increasing security and compliance requirements in the healthcare sector.<\/p>\n

Client: <\/strong>ITSG GmbH<\/p>\n

Industry: <\/strong>IT services for the healthcare sector<\/p>\n

Our Services: <\/strong>Development and optimization of the Trust Center platform, integration of PostIdent, operation & support, scalability for future requirements <\/div>\n <\/div>\n

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\n Project by the Numbers <\/div>\n
\n Success factors at a glance: <\/div>\n <\/div>\n
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\n +5 <\/div>\n
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\n years of continuous development <\/div>\n \n <\/div>\n
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\n 99 <\/div>\n
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\n of all releases delivered on time & tested <\/div>\n \n <\/div>\n
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\n 50000 <\/div>\n
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\n certificates <\/div>\n \n <\/div>\n
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\n stable central system <\/div>\n \n <\/div>\n \n <\/div>\n\n\n<\/div>\n\n
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\n The Challenge <\/h2>\n <\/div>\n
\n Focus on regulation and security <\/div>\n
\n In the wake of growing regulatory requirements and increasing security needs, ITSG was faced with the task of further developing its existing platforms and establishing new services. A particular focus was the introduction of a Trust Center registration portal, which enables the identification and authentication of participants in data exchange within the healthcare and social services sector.<\/p>\n

The central question: How can we create a secure, scalable and future-proof platform that meets all compliance requirements and satisfies the high demands of the healthcare sector?<\/strong> <\/div>\n <\/div>\n

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Solution Approach & Strategy<\/h3>\n
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Requirements Check<\/div>\n
Comprehensive analysis of the technical and regulatory requirements for the trust center<\/div>\n <\/div>\n
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Platform Development<\/div>\n
Technical and functional development of the web platform in close cooperation with the ITSG<\/div>\n <\/div>\n
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Secure Registration<\/div>\n
Integration of a PostIdent service for secure and automated identity verification and seamless integration into downstream processes<\/div>\n <\/div>\n
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Platform Scaling<\/div>\n
Long-term operation, support and continuous further development of the platform to ensure scalability and compliance<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n[\/vc_column][\/vc_row][vc_row][vc_column]
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\n Implementation <\/h2>\n <\/div>\n
\n From concept to a highly available platform <\/div>\n
\n Together with SITS<\/strong>, the Trust Center's web platform was developed technically and functionally as well as continuously optimized. The integration of the PostIdent service<\/strong> enables secure and automated identity verification<\/strong>.<\/p>\n

Thanks to the close cooperation, all regulatory requirements from the technical guidelines of the BSI were met.<\/p>\n

The platform is scalable, highly available and will be reliably operated and further developed over several years. <\/div>\n <\/div>\n

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\u201eWith the new platform, we were able to establish a robust and reliable registration process that fully meets the current security and compliance requirements. The collaboration was always solution-oriented and characterized by a deep understanding of the complex requirements and special features of the healthcare sector.\u201c
\n\u2013 Thomas Schmidt, Product Management Trust Center<\/div> \n \n <\/div>\n<\/div>
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\n The Result <\/h2>\n <\/div>\n
\n Efficient processes and maximum security <\/div>\n
\n The ITSG now benefits from a robust, secure and automated platform<\/strong> that significantly simplifies and accelerates the certificate process.
\nThe registration process is reliable, traceability and security have been increased and all relevant standards are fully complied with.
\nThe positive feedback from management and specialist departments confirms the joint success of the solution.. <\/div>\n <\/div>\n
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